Terms of service

Terms of Service

Last updated: July 21, 2026

Welcome to Sutrmaaya ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services available through www.sutrmaaya.store (the "Website").

By accessing or using our Website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website.

1. About Sutrmaaya

Sutrmaaya is an online store offering thoughtfully designed apparel and lifestyle products. Our products are primarily made to order through trusted fulfillment partners.

We reserve the right to update, modify, or discontinue any product, service, or feature without prior notice.

Legal Entity

Sutrmaaya is a brand operated by MRinfratech Solutions (OPC) Private Limited, which serves as the legal entity responsible for payment processing, invoicing, taxation, and compliance with applicable laws. Throughout these Terms, references to "Sutrmaaya," "we," "our," and "us" refer to Sutrmaaya and its operating legal entity, unless the context requires otherwise.

2. Eligibility

By using this Website, you confirm that you are at least 18 years old or are using the Website under the supervision of a parent or legal guardian.

You agree to provide accurate and complete information when placing an order or creating an account.

3. Orders

All orders are subject to acceptance and availability.

We reserve the right to:

Refuse or cancel any order.
Limit quantities purchased.
Correct pricing or product description errors.
Cancel suspected fraudulent transactions.

If your payment has already been processed for a cancelled order, a full refund will be issued.

4. Pricing

All prices are displayed in Indian Rupees (INR) unless otherwise stated.

Prices are subject to change without prior notice.

Applicable taxes and shipping charges will be calculated during checkout.

5. Payments

Payments are securely processed through trusted payment providers available on Shopify, including Razorpay and other supported payment gateways.

We do not store your complete payment card information.

6. Product Information

We make every effort to accurately display product descriptions, colors, and images.

However:

Actual colors may vary depending on your screen or device.
Minor differences in print placement, garment texture, or color are normal due to the print-on-demand production process.
Product images are for illustration purposes.

7. Print-on-Demand Products

Most Sutrmaaya products are produced after an order is placed.

Production begins shortly after payment confirmation. Once production starts, orders generally cannot be modified or cancelled.

8. Shipping & Delivery

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery times may vary due to:

Production schedules
Courier delays
Weather conditions
Customs processing (for international orders)
Public holidays or unforeseen events

Sutrmaaya is not responsible for delays caused by third-party shipping providers.

9. Returns & Refunds

Returns, replacements, and refunds are governed by our Refund Policy.

Because many products are custom-made, returns for change of mind, incorrect size selection, or personal preference may not be accepted unless required by applicable law.

If your order arrives damaged, defective, or incorrect, please contact us within the period specified in our Refund Policy.

10. Intellectual Property

All content on this Website, including but not limited to:

Designs
Artwork
Logos
Illustrations
Graphics
Product concepts
Brand elements
Website content
Text
Images

is owned by Sutrmaaya or licensed to us and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without our prior written permission.

11. User Conduct

You agree not to:

Use the Website for unlawful purposes.
Interfere with the operation or security of the Website.
Attempt unauthorized access to our systems.
Upload harmful software or malicious code.
Infringe upon the rights of others.

We reserve the right to suspend or terminate access for violations of these Terms.

12. User Content

If you submit reviews, comments, photographs, or other content, you grant Sutrmaaya a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish such content for business and marketing purposes.

You remain responsible for ensuring your submissions do not violate any third-party rights.

13. Limitation of Liability

To the fullest extent permitted by law, Sutrmaaya shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Website or purchase of our products.

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

14. Indemnification

You agree to indemnify and hold harmless Sutrmaaya, its owners, employees, affiliates, partners, and service providers from any claims, losses, damages, liabilities, costs, or expenses arising from your breach of these Terms or misuse of the Website.

15. Third-Party Services

Our Website may integrate services provided by third parties, including:

Shopify
Payment gateways
Shipping providers
Analytics providers
Marketing platforms

We are not responsible for the policies, practices, or content of third-party services.

16. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

17. Force Majeure

Sutrmaaya shall not be liable for any failure or delay in performing obligations caused by circumstances beyond our reasonable control, including natural disasters, pandemics, strikes, government actions, internet outages, or disruptions affecting suppliers or shipping carriers.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.

19. Changes to These Terms

We may revise these Terms from time to time.

Updated versions will be posted on this page with a revised "Last Updated" date. Continued use of the Website after changes constitutes acceptance of the updated Terms.