Refund policy

Return & Refund Policy

Last updated: July 21, 2026

At Sutrmaaya, every product is made especially for you after your order is placed. Because our products are custom-made on demand, our return and refund policy differs from that of traditional retail stores.

Please read this policy carefully before making a purchase.

1. Custom-Made Products

All Sutrmaaya products are printed and manufactured specifically for each customer after an order is placed.

For this reason, we generally do not accept returns or exchanges for:

Change of mind
Incorrect size selected by the customer
Incorrect color selected by the customer
Accidental orders
Personal preference after receiving the product

Please review the size chart and product details carefully before placing your order.

2. Eligible for Replacement or Refund

If your order arrives with any of the following issues, we will gladly investigate and make it right:

You received the wrong product.
You received the wrong size than what you ordered.
The product arrived damaged during transit.
The product has a manufacturing or printing defect.
The product significantly differs from what was ordered.

Depending on the situation, we may offer:

A free replacement,
A full refund to your original payment method, or
Another suitable resolution at our discretion.

3. Reporting an Issue

To help us resolve your request quickly, please contact us within 48 hours of delivery.

Your email should include:

Order Number
Clear photographs of the product
Photographs of the packaging
A brief description of the issue

In some cases, we may request an unboxing video to assist in verifying claims.

Email: support@sutrmaaya.store

4. Order Cancellation

Orders may only be cancelled before production begins.

Once your order has entered production, it cannot be cancelled because it is being custom-manufactured specifically for you.

If you need to cancel an order, please contact us as soon as possible after placing it. While we will do our best to help, cancellation cannot be guaranteed once production has started.

5. Refund Processing

If your refund request is approved, your refund will be processed to your original payment method.

Depending on your bank or payment provider, refunds typically appear within 5–10 business days after they have been processed.

6. Exchanges

Because every product is custom-made, we generally do not offer exchanges for sizing, color preference, or change-of-mind purchases.

If the exchange is required due to our error or a manufacturing defect, we will arrange a replacement at no additional cost.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete address is provided and the order has already entered production or has been shipped, additional shipping charges may apply for reshipment.