Shipping policy

Last updated: August 11, 2026

Thank you for shopping with Sutrmaaya.

Every Sutrmaaya product is thoughtfully created just for you after your order is placed. We partner with trusted print-on-demand fulfillment providers to produce and deliver each order with care.

Order Processing

Once your order is successfully placed and payment is confirmed, it enters our production queue.

As each item is made to order, processing typically takes 2–3 business days before shipment. During periods of high demand, product launches, or holidays, production may take slightly longer.

Orders cannot usually be modified or cancelled once production has begun.

Shipping Time

All orders are typically processed within 48hours (or 2-3 business days). After your order has been dispatched, estimated delivery times are:

Within India

Standard Shipping: 5–7 business days

International Shipping (when available)

Estimated Delivery: 7–21 business days, depending on the destination country and customs processing.

Please note that these are estimated delivery times and are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (where available), allowing you to monitor your package's journey.

Shipping Charges

Shipping charges are calculated during checkout based on your delivery location and the products ordered.

From time to time, Sutrmaaya may offer free shipping promotions, which will be clearly indicated on our website.

Delays

While we work with reliable fulfillment and courier partners, delivery delays may occasionally occur due to circumstances beyond our control, including but not limited to:

High order volumes
Weather conditions
Public holidays
Customs inspections
Transportation disruptions
Courier service delays

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Please ensure that your shipping address, contact number, and email address are accurate before completing your purchase.

Sutrmaaya cannot be held responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged, contains incorrect items, or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

To help us resolve the issue quickly, please include:

Your order number
Photographs of the package and product (if damaged or incorrect)
A brief description of the issue

We will work with our fulfillment and shipping partners to investigate and provide an appropriate resolution.

Split Shipments

If your order contains multiple products, they may occasionally be shipped separately depending on production schedules or warehouse availability.

If this happens, you will receive separate tracking updates where applicable.

International Duties & Taxes | International Shipping & Customs

Sutrmaaya ships internationally to eligible destinations using our fulfillment and courier partners.

International shipping charges are calculated at checkout based on the destination, order weight, shipping method and applicable carrier rates.

Import duties, customs duties, taxes, VAT/GST, brokerage fees, clearance charges and other charges imposed by the destination country are not included in Sutrmaaya's product price or international shipping charge unless expressly stated at checkout.

Where such charges are imposed by the destination country's customs authorities or courier, they are the responsibility of the recipient/customer.

Customs charges vary by country, product classification, declared value, applicable trade agreements and local regulations. Sutrmaaya does not control or guarantee the amount of such charges.

Customers are responsible for providing accurate delivery and contact information and for cooperating with customs or the delivery carrier where required.

Refusal to pay applicable customs duties, taxes or clearance charges may result in the parcel being delayed, returned or abandoned. Such refusal does not automatically qualify the order for a refund.