Shipping policy

Shipping Policy

Last updated: July 21, 2026

Thank you for shopping with Sutrmaaya.

Every Sutrmaaya product is thoughtfully created just for you after your order is placed. We partner with trusted print-on-demand fulfillment providers to produce and deliver each order with care.

Order Processing

Once your order is successfully placed and payment is confirmed, it enters our production queue.

As each item is made to order, processing typically takes 2–5 business days before shipment. During periods of high demand, product launches, or holidays, production may take slightly longer.

Orders cannot usually be modified or cancelled once production has begun.

Shipping Time

After your order has been dispatched, estimated delivery times are:

Within India

Standard Shipping: 3–7 business days

International Shipping (when available)

Estimated Delivery: 7–21 business days, depending on the destination country and customs processing.

Please note that these are estimated delivery times and are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (where available), allowing you to monitor your package's journey.

Shipping Charges

Shipping charges are calculated during checkout based on your delivery location and the products ordered.

From time to time, Sutrmaaya may offer free shipping promotions, which will be clearly indicated on our website.

Delays

While we work with reliable fulfillment and courier partners, delivery delays may occasionally occur due to circumstances beyond our control, including but not limited to:

High order volumes
Weather conditions
Public holidays
Customs inspections
Transportation disruptions
Courier service delays

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Please ensure that your shipping address, contact number, and email address are accurate before completing your purchase.

Sutrmaaya cannot be held responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged, contains incorrect items, or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

To help us resolve the issue quickly, please include:

Your order number
Photographs of the package and product (if damaged or incorrect)
A brief description of the issue

We will work with our fulfillment and shipping partners to investigate and provide an appropriate resolution.

Split Shipments

If your order contains multiple products, they may occasionally be shipped separately depending on production schedules or warehouse availability.

If this happens, you will receive separate tracking updates where applicable.

International Duties & Taxes

For international orders, customs duties, import taxes, and any additional fees imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.